Thank you for shopping with Auralis Wake Band. We stand behind the quality of our products and want you to have a seamless experience. Please read our policy below regarding returns, refunds, cancellations, and exchanges.
1. Returns & Eligibility
We offer a 60-day return policy, which begins the day you receive your item. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- Defect Requirement: Returns and refunds are strictly reserved for items with proven functional defects. We do not offer refunds or returns for simple change of mind.
- Original Packaging: The product must be returned in its original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required.
Note: Special consideration may be granted under exceptional circumstances at our sole discretion.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Custom-made products
- Downloadable software products
- Selected health and personal care items
2. Order Cancellations
- Time Window: Cancellations are only accepted within 60 minutes of placing your order.
- Eligible Items: Cancellations apply only to full-priced items.
- How to Cancel: Because we process orders quickly, cancellations are extremely time-sensitive. If you need to cancel within the 60-minute window, please email us immediately at [email protected].
3. Refunds Process
- Initiating a Return: To start a return for a defective item, please contact us at [email protected] with proof of purchase and evidence of the functional defect.
- Inspection: Once your returned item is received and inspected, we will send an email confirming receipt and notifying you whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account or payment provider.
- Contact your credit card company (it may take time before a refund is officially posted).
- Contact your bank to check for standard processing delays.
- If you have completed all of these steps and still have not received your refund, please reach out to us at [email protected].
4. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange an item for the same model, please email us at [email protected].
5. Return Shipping & Notes
- Shipping Costs: You are responsible for paying your own shipping costs when returning an item. All shipping fees are non-refundable. If you receive a refund, original shipping costs will be deducted.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.
- Processing Time: Exchange transit times may vary depending on your location.
- Final Approval: Refunds are issued only after we have physically received the returned item and confirmed that all return conditions have been met.
Questions?
For any questions regarding returns, refunds, or cancellations, please contact our support team at [email protected].