At Auralis Wake Band, we offer FREE standard shipping on all orders.
Once your order dispatches, we’ll email you a tracking link and confirmation number. Please allow up to 48 hours for the tracking status to update.
Need to track a package? Track your order here.
Duties & Taxes
Depending on your delivery destination, your package may be subject to local import duties and taxes. These fees are set by local customs authorities and are the responsibility of the customer. Please contact your local customs office for more details.
Damaged, Lost, or Stolen Packages
We carefully inspect every item before it leaves our warehouse to ensure top quality.
If your package is lost in transit or arrives damaged due to carrier mishandling, please contact the shipping carrier directly to file a claim. You can also reach out to us at [email protected]—we are always happy to help guide you through the process.
Please note: Auralis Wake Band is not responsible for stolen packages after delivery confirmation, or for shipping delays and issues caused by incorrect address details entered at checkout.